Please follow this process
Speak to your Negotiator
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Negotiator at the branch concerned.
Write to the Manager of the Branch
Write to the Manager for the Branch
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 15 working days.
Write to the Director of Customer Services and Compliance of Cobblestone Estates
Write to the Director of Customer Services and Compliance of Cobblestone Estates
Director of Customer Services and Compliance
manager@cobblestoneestates.co.uk
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken.
A formal written response will be sent to you within 15 working days.
Following the Director of Customer Services and Compliance’s investigation, a written statement expressing Cobblestone Estates’ final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to TPO.
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